As of Monday 5 February 2018, Northumberland FA will begin utilising a new communication system in an effort to improve its customer service and advance its email response efficiency.
As a result of the change, instead of communicating with our customers via individual staff email addresses, a total of 19 new email addresses – each focussing on a specific area of the game – will be utilised, ensuring that more than one member of staff is able to address enquiries and respond efficiently. The new system will also allow us to respond to social media queries, whether it be comments or direct messages, in a more timely manner.
John Ackerley, Northumberland FA Chief Executive Officer, said: “As a County FA we are always looking at ways we can improve the service we provide to the grassroots football community in Northumberland, and the way we communicate with our stakeholders is a key part of that.
“This new and exciting development, delivered via Freshdesk, will see several members of staff sitting behind our email addresses and in a position to handle enquiries, which I’m confident will speed up our response time and ensure all emails are addressed appropriately.”
The confirmed email addresses, along with a description of their uses, are as follows.
For all enquiries relating to adult (open aged) football, including recreational formats of the game and Charter Standard.
For all enquiries about setting up a new club or re-registering for the new season. Please get in touch via his address if you need to make any changes to the records we currently hold on your league, club or team.
For all advice about upcoming coach education courses, whether you are interested or attending a course.
Northumberland FA welcomes interest from existing and prospective commercial partners. If you think we could work together please get in touch.
For all enquiries concerning our fourteen county cup competitions.
For all enquiries related to the disability formats of our game, including participation league information.
If you require information or advice about an ongoing disciplinary case (yellow card, standard charge and/or misconduct).
If you need any information in regards to equality in Northumberland including guidance and/or complaints.
If you require any facility related information or require advice on how to access funding pots, Northumberland FA can advise you accordingly.
For providing written feedback about Northumberland FA’s products or services as well as submitting formal written complaints.
For all enquiries relating to girls and female football in Northumberland. Learn how you could get involved.
Get in touch with Northumberland FA so we can advise you appropriately, please use this address for any finance related queries.
Northumberland FA’s Pitch Perfect scheme has been taken in house; we now offer affordable pitch maintenance services.
Interested in implementing player registration in your league? Please get in touch and we can start you on the process.
Interested in becoming a referee? Or looking to progress as an official? Get in touch and find out how.
If you have a concern regarding one our young participants under the age of 18, please raise it immediately via this email address.
For leagues to submit their rules season on season as well as capturing registration of one off events or tournaments.
For all queries relating to schools football in Northumberland.
For all queries pertaining to youth male football in the county, including Charter Standard applications and/or renewals.
If you have any questions at this stage, please contact Andrew Cook, Football Operations Manager, via Andrew.Cook@NorthumberlandFA.com or 0191 270 0700.